Working with multiple SLA definitions

One SLA definition is enough for most Uptrends users, but some companies maintain or monitor multiple SLAs with different minimum percentages, page load times, or operator response times. To learn how to set up additional SLA definitions or modify the default SLA definition, visit the Setting up an SLA article. If you have your SLA definitions set up and you want to learn how to use multiple SLA definitions within your Uptrends account, you’re in the right place.

Uptrends calculates the SLA numbers/compliance for each SLA definition for each monitor in your account. There’s no need to link certain monitors to certain SLA definitions, for you can view data for any monitors or monitor groups with any SLA definition applied. You can work within the default SLA Overview dashboard switching between definitions and monitors or monitor groups, or you can create custom SLA Overview dashboards for specific monitors or monitor groups and SLA definitions.

Switching between SLA definitions in the SLA overview dashboard

Once you have created additional SLA definitions, you can choose which to view in your SLA overview dashboard. To switch between SLA definitions:

1. Go to the menu Dashboards > Synthetics: SLA overview.
2. Open the tile’s three-dot menu to access the tile settings.
3. Choose an SLA definition from the list in SLA based on.
4. Click Set.

Your tile refreshes based on the changed SLA definition. If the SLA definition is new, you will most likely see dashes (-) instead of data. Uptrends calculates and stores the SLA data in real time after the creation of the definition. Since the SLA definition is new, the system does not have a complete dataset based on this new definition and the date/time settings, so the report displays a dash rather than display percentages based on an incomplete data set. Learn more by reading the knowledge base article Missing SLA overview data.

Customized SLA overview dashboards

When working with multiple SLA definitions, you can create separate tiles based on different combinations of SLA definitions and monitors in a custom dashboard or create different custom dashboards based on different combinations of SLA definition and monitors or monitor groups.

To make a custom SLA dashboard, you need to start with creating a custom dashboard or save a copy of the SLA overview dashboard for customization.

Create a customized SLA overview dashboard

1. Go to the menu Dashboards > Synthetics: SLA overview.
2. Open the tile’s three-dot menu to access the settings.
3. (Optional) If using multiple definitions, change the SLA definition in SLA based on.
4. Click the Groups and monitors tab.
5. Uncheck Use dashboard’s context (if checked) and select the monitor(s) or group(s) to include for the custom dashboard.
6. Click Set.
7. Click the hamburger icon .
8. Select Save as.
9. Give the new dashboard a descriptive name.
10. Click Save.

You now have a custom dashboard you can access from the Dashboards > Custom dashboards menu.

Create additional SLA tiles

Instead of creating multiple dashboards, you can also create a multi-view dashboard with tiles based on different combinations of SLA definitions, monitors, or monitor groups. Start by creating a copy of the Default SLA dashboard for your customization (see instructions above starting at step 7). To add tiles:

1. Open your custom dashboard by going to the menu Dashboards > Custom dashboards and selecting your dashboard.
2. Click the hamburger icon .
3. Select Add tile.
4. Select Monitor data list from tile types.
5. Click Next.
6. Select the monitor(s) or monitor group(s) you want to use for this tile.
7. Click Finish and the new tile is created.
8. Open the tile’s three-dot menu to access the tile settings.
9. Select an SLA definition from the list in SLA based on.
10. Check the boxes for the values you would like displayed.
11. Adjust any other settings you would like.
12. Click Set.
13. Click Save on the Quick Access menu.

Add all the tiles you need.